Be A Beginner!

I recently returned from a one-week vacation on Cape Cod with my family, which included my children and grandchildren. Traveling with small children, I find, always opens my eyes to the wonders around us. At the risk of telling boring grandkid stories, I put together a short list of some of the wonders and simple pleasures that I viewed and experienced through their eyes.

  • My granddaughter saw her first rainbow. It arched over the entire sky and lasted for at least 10 minutes.
  • We held hermit crabs and let them crawl around on our hands before returning them to the water.
  • My granddaughter managed to get a kite up and flying all by herself.
  • During a walk in the woods we stopped and observed squirrels, cardinals, and other native birds for about 30 minutes. I’m sure I’ve never spent that much time watching the common animals that we see around us every day.
  • We went on a whale watch and were lucky enough to view Finback and Humpback whales. We were hoping to see a Great White Shark but, alas, that didn’t happen. My 2½-year-old grandson was screeching because he was so excited to finally see whales up close. At the end of that day he said, “This was a very fun day”. I agree!
  • Sitting downstairs in the morning quiet, I suddenly hear a loud THUMP from the bedroom above me. I’m pretty sure one of the kids has fallen out of bed! A few minutes later my daughter and her 2½-year-old son join me downstairs. The noise I heard was him enthusiastically jumping out of bed and saying to his mother, “The sun’s up!” Indeed, and it was time for another exciting day.
  • We spent 45 minutes bobbing in the warm, gentle Cape Cod Bay waves as tiny fish swam near us.
  • My grandson’s favorite toy at his great-grandmother’s house was her fly swatter. Simple toys are the best.
  • We ate ice cream every day!

A quote that ran through my head during much of last week is the following:

Be willing to be a beginner every single morning.

            -Meister Eckhart (1259-1327 A.D.)

For me that quote perfectly captures how my week away, spent with young children, reminds me that viewing things like a beginner uncovers possibilities that are hidden to those of us with experience.

I intend to greet every day with a “sun’s up” and “be a beginner” mentality. I hope that will set me on the path to approaching my day with the open mindedness and wonder that young children so effortlessly exhibit.cape sunset

 

Posted in Work Life Balance | 1 Comment

You had me at Hello: Robocall Dos and Don’ts

You had me at hello and then you didn’t. I can’t hang up fast enough when I receive these calls. I remember when it seemed that these were limited to landlines and you’d have an actual human being on the caller side. What a lousy job that must be – trying to make a living by invading someone’s privacy. The worst is when I get calls at 8:30 or 9:00 pm. How dare they call me at this late hour?! No matter what, I always try to remember that the poor soul is trying to earn a living. I haven’t bought anything from them, but someone must, right? Why else would they persist? I politely say, “Thank you, but I am not interested,” and hang up.

My husband has a different approach. He toys with the callers much like a cat with its prey.

kitty

One day I overheard a conversation that went like this.

“Hello.”

“Mr. Zah-AIN-o?”

“This is Mr. ZAIno. Who are you?”

“My name is Simon.”

“Simon, I need to put you on hold for a minute. Can you hold?”

“Of course.”

“Okay. I’m back. Wait. I need to put you on hold again. I am so sorry, but it is crazy here today. Can you hold again? I do want to talk with you.”

“Sure.”

“Simon?”

“Yes.”

“Why do I have a feeling you are going to try to sell me something?”

“Expletive! Bleeping BLEEP, EXPLETIVE! Dial tone.”

My husband got the telemarketer to hang up on him!

As if these calls weren’t annoying enough, they have evolved over time. For years, my cell phone seemed to be off limits, but gradually, telemarketer calls began coming through. Initially, they were few and far between, and easy to spot, because they were most often 800 numbers. Then along came robocalls. In March 2018, it is estimated that there were 3.15 billion robocalls. If a live person is not on the phone, this is a robocall and is illegal unless they have received your written consent.

Robocalls have been further enhanced to include caller ID spoofing and neighborhood spoofing. You’ve undoubtedly seen these calls. My phone begins with 508-xxx. Today I received yet another call from 508-xxx-2595. Of course, my phone was upstairs so I flew across the dining room, and up the stairs. I thought – Hmmm, that looks familiar. Is this the Kelleher’s?! I answered for fear of missing them (foolish me). It was a recorded woman’s voice who cheerfully introduced herself as “Ivy calling from Eversource” and explained that I wasn’t late on any payments.


flag

I had to ask myself, “What the heck happened to the “Do Not Call Lists (state and federal)?” THERE MUST BE SOME WAY TO STOP THIS MADNESS!

 


madness

I was pushed over the edge, so I decided to go to my friend, the almighty Google, for advice.

This USA today short video is full of excellent advice to stop these calls.

https://www.usatoday.com/videos/tech/columnist/2018/07/06/how-stop-those-annoying-robocalls-once-and-all/34090265/

Best advice:

  • If you don’t recognize a number, don’t answer, let it go to voicemail.
  • If you do answer, don’t press any buttons, especially if they say “Press 1 to opt out of further calls.” You will be flagged as a valid number and an easy target. Just hang up or you might get lots more scammers coming after you.

I learned that virtually all major carriers have their own apps – most are free. Check out Call Protect if you have AT&T, Verizon has Caller Name ID app, T-Mobile has Scam Block. Samsung Galaxy 7 and Google Pixel come with a built-in feature. I just installed a highly rated app, Mr. Number, because Verizon’s app had a low rating. I’ll let you know how it goes.

I hope that you find this information helpful. Please let our blog readers know if you have had any luck with solutions to cut back or end these unwanted calls. Simply comment on the post. Thank you.

 

Posted in Uncategorized, Work Life Balance | 7 Comments

Change: Scary or Awesome?

Each time it’s my turn to write a blog post, I struggle about a topic. Writing doesn’t come naturally to me, so I often delay writing my blog post until the last possible moment. At the beginning of the week I sat down to work on my post, and as I was thinking of ideas, our CIO, Naomi Lenane sent her weekly CIO Huddle email. This week’s topic was change. Naomi’s email got me thinking about change; not only at work, but in my personal life. Thanks to Naomi, I had a topic for my blog post!

A couple of the projects I’m working on will bring about change for many at Dana-Farber, and I for one do not always deal well with change. Sure, sometimes change is nice, but I’m stubborn and often too lazy to want to learn something new or change how I do things. Instead of focusing on the negative feelings change often brings about, I decided to think about the positive ways change has impacted my life.

  • If I hadn’t changed my lifestyle years ago after a health scare, I wouldn’t have started exercising, then eventually running. Over the past 10 years, I’ve raced in over a dozen states and one foreign country.
  • If I hadn’t decided to make a career change to become a consultant, I likely would never have ended up at Dana-Farber. Being a consultant was scary at times because I was never certain of my future, but it led me here.
  • If I hadn’t let go of some bad relationships, I am positive I wouldn’t have made some of the best and strongest friendships of my life.

So, I guess in the end, change isn’t always bad. Sure, sometimes it’s scary… but sometimes it’s awesome!

Posted in Uncategorized | 1 Comment

I Took a Pencil

I recently ran across a hot pink pencil in my Hello Kitty pencil cup. I had forgotten about it because the only thing brighter than a hot pink pencil is a bunch of multi-colored ones emblazoned with kitties, hearts, flowers, and purple and pink erasers. Yes, today is my day for true confessions.

It brought me back to the day, several years ago, when I sat in the waiting room of a small office in an undisclosed location. In a tray on an end table was a variety of pencils in neon colors labeled “EMPLOYEE ASSISTANCE PROGRAM”. I thought “why in the world would anyone want to take one of those pencils? Who would want to advertise to the world that they had been to the EAP?”

I didn’t have a dramatic problem to solve. I was simply at a crossroads in my life and career and wanted some free advice. But anyone who saw that pencil wouldn’t know that. They might think I had a grievance with my company, was depressed, or was enduring violence at home. Of course, these are all good reasons to go to the EAP, but they’re not issues you want your colleagues to know about.

Just because my need was not dramatic didn’t mean I didn’t qualify to be there. I had a few nagging questions I wanted to explore. These questions could probably have been resolved over coffee with a friend, except that they required someone with specific expertise in life/career issues.

I won’t say the EAP saved my life, but I will say it changed my life. I had two visits with a very competent and compassionate EAP counselor who referred me to a private counselor who had experience working in EAPs in large companies. That was several years ago and I’m still seeing that counselor today. She has helped me with many life questions that I didn’t even know I had.

Why am I telling you this? Because I’m sure I’m not the only person who feared the potential stigma associated with visiting the EAP. Many people who are experiencing a problem at work, depression, or violence at home might avoid the EAP for just this reason. That’s unfortunate, because an EAP is not just a service that companies offer to cover their human resources obligation. An EAP has the power to change a life, or maybe even save one.

Both Dana-Farber and Partners offer an employee assistance program that is free, confidential, and staffed by competent professionals. If the result is a referral to an outside counselor, you can usually do that for a reasonable co-payment. And because the Mental Health Parity and Addiction Equity Act of 2008 prohibits group health plans and health insurance issuers that provide mental health or substance use disorder benefits from imposing less favorable benefit limitations on mental health benefits than on medical/surgical benefits, you are not limited to a certain number of counseling visits. Check with your health plan for coverage details.

Sometimes you don’t know what you need until some objective person suggests it. That has been true for me and could be for you too. That’s why after my second visit I took a pencil.

Pencil

Posted in Uncategorized, Work Life Balance | Tagged , | 6 Comments

Agile in a nutshell?

I’m in a class this week learning about the roles and responsibilities of Product Owners and Scrum Masters within the Agile Methodology. I find these courses to be very interesting, as you get to hear all kinds of different experiences with Agile.We watched a fifteen minute YouTube video yesterday that describes the process in such a great way that I’d like to share as a part of my blog post.

What has been your experiences with Agile here at DFCI? Are there portions of this process that could make a positive impact on how we manage the product backlogs or communications?

Enjoy!

https://www.youtube.com/watch?v=502ILHjX9EE

Posted in Communication, Learning | Comments Off on Agile in a nutshell?

Advice for an Intern

The past two summers in the PMO, we’ve been fortunate enough to have a summer intern join our team. I think I can speak for everyone when I say that we’ve had fun teasing/being teased by our interns and seeing their fresh perspective.  And we aren’t the only team that does this. Today in one of my meetings, the department I was meeting with brought their own intern to join our meeting.

As we left the meeting, people were giving the intern some general career advice. And it got me to thinking – what would my advice be? As an older (but please never tell me that) and arguably wiser member of the workforce, what key pointers would I give a newbie? Well, I think I would tell them:

  • Take notes.
    You may think you can keep everything in your head, but you can’t. Something you remember today will be lost to you tomorrow. The more complicated the things you deal with become, the more critical it is to document things. It saves you from re-inventing something you’ve already figured out, and it saves you from looking foolish for having forgotten. The tool you use doesn’t matter. The system you use doesn’t matter. All that matters is that it makes sense to you and that you can find things again should you need to.
  • Take responsibility for your actions, good or bad.
    I can’t tell you how many times I’ve seen grown people blame other grown people for their mistakes, or use some adult version of, “the dog ate my homework.” I don’t know anyone who is perfect, and I don’t expect anyone to be perfect. But when things happen, I find I have much more respect for those that own it and explain, or fix the problem, and move forward.
  • Be open.
    Work is always changing. Life is always changing. It’s not always comfortable, but teaching yourself how to handle change and continuing to remind yourself of that lesson will set you up for success.
  • Be happy.
    It matters that you like what you do. It matters that you like the people that you’re working with. If you don’t, it will impact more than just your work. It will impact how you see yourself and how you treat others. Life isn’t that long and you spend a lot of your life working. You deserve to be happy, so keep looking if you aren’t in a place you want to be.

What about you, readers? What would you want to say to someone new based on what you have seen and done since starting work? Win the lottery? Just teasing! Send us your thoughts.

Posted in Communication, Learning, Lessons Learned, Team | 2 Comments

My Self-Help All Stars

I used to be an avid reader of self-help books, as they are sometimes called. It started a few years into my career when someone I trusted would recommend one of them. I had not been aware of this genre before, but thought it was worth a try if it had made a difference to the person endorsing it. After reading the first two or three such suggested books, which had similarly made an impression on me in some way, my interest in the category gathered momentum. I was also intrigued with the thought of reading for self-improvement.

I went through several years of reading more and more diverse book categories like personal growth, business skills, spirituality, personality types, and many others. I was enjoying learning new things about life and ways to do better at work.

Eventually my interest waned. I noticed that new books sometimes covered some of the same ground that by now had become familiar to me from previous reading. Some of my original fascination and enthusiasm was lessening. I was less enchanted. Although these books had fed an interest in me, grew my awareness, and schooled me in aspects of life that I would have never otherwise known, I felt I was less “helped” by them than perhaps I had originally hoped and imagined. And novels beckoned.

I was reflecting on this recently and it prompted me to survey my bookcase. What were the books that originally sparked my interest in the genre? Which were memorable? What nugget did I get from them? I remembered two such books.

The one that started it all was a recommendation from a friend who is one of the most impressive people I have known. He told me his sister was well-read and he always valued her book recommendations. She told him to read The Road Less Traveled, by M. Scott Peck. He did and subsequently recommended it to others, including me. This weekend, I took it out of my bookcase and thumbed through it. The early pages helped me recall what hooked my interest. The first section is called “Discipline”. Although it sounds rather dark, its first line is “Life is difficult.” Peck encourages the reader to truly accept that life is difficult. If and when we do, then the fact that it is difficult matters less because we are mentally prepared for it, and less disappointed when it is not easy. So when presented with problems, we are oriented to solve them rather than complain. Peck also recommends in this section the discipline of delayed gratification; for example, tackling the less pleasant tasks of the day first to get them out of the way so you can look forward to the rest of the day doing the more enjoyable ones. Seems simple, but that’s what struck me in this, my first self-help book. I found this useful and subsequently was more conscious of structuring my activities this way.

A short time later, a manager at work recommended The 7 Habits of Highly Effective People, by Stephen Covey. At that time it was relatively unknown, but it became one of the most popular business and personal growth books of all time. A few years later, our company offered classes on it. In reviewing it this weekend, I realized that two things about it had stuck with me. Habit 2 is called “Begin with the End in Mind”, meaning – at the start of an initiative, be clear about what you want to accomplish and envision what you want to get out of it. That made sense to me then and coincidentally is embraced by my fellow project management practitioners today. At the beginning of every project, we create a project charter to document what the project is about and what we are trying to get out of it. We ask our customer to approve it to ensure that we both see the project the same way before we start planning it.

Habit 3 is called Put First Things First, but I also found it just as interesting at the time. It describes a framework for time management that emphasizes prioritizing the important tasks that may be hard and may take a long time, but would help you succeed in the things that you value most in your work or personal life. It helped me understand the importance of scheduling the things with high impact to me first, and then fitting into the rest of the day the other tasks that may be less compelling, but still need to get done.

Leafing through these books, I remember why they had an impact on me, and fueled more than a decade of enthusiastic reading to learn about aspects of life that I had not been exposed to in school or in some other way. And just maybe I helped myself too.

Posted in Motivation | 1 Comment

Do a digital spring cleaning – then make it stick

Spring has finally sprung in the Northeast and while the pollen count may prevent us from keeping our houses completely open, it does bring to mind the tradition of spring cleaning. There are differing accounts about exactly where the custom started, but after a long winter, it makes sense you may need to air out and clean out your house. In our modern lives, most of us don’t have to cope with the soot left by coal heat and oil lamps, but we do have to deal with a kind of digital residue. So, why not extend this tradition to clean that up? Here are a couple ideas to tidy up in your digital life.

 

  • Passwords and online accounts (Do they need to be updated or deleted?)
  • Browser settings and bookmarks (Are these still useful?)
  • Computer desktop and mobile app screens (Can you reduce the clutter?)
  • Online files and backups (Are these organized and functioning?)
  • Email accounts and inboxes (Are you making efficient use of your inboxes?)

 

This list is far from complete, but for many it will still seem daunting. So, after you have a nice clean bookmarks bar, home screen, and inbox it may be a good time to think about how you can keep your digital house a little tidier. For instance, consider investing in a password manager to make it easier to stay on top of all your online accounts. You might also consider developing a strategy for getting emails out of your inbox faster so that you can reduce the digital clutter you need to deal with every day. Although we may not have to contend with as many grimy technologies that necessitate actual spring cleaning, our digital technologies require more frequent attention than once a year.

Posted in Productivity | 2 Comments

Learning from Writer’s Block

A Journey into the Cold Dark Nothingness of Unwritten Words

I’m pretty stressed right now. This blog post is way past due and if I’m being honest here, I’ve got nothing. For a while I thought I had a thought. But it was dumb and stupid. And then a few days later another possibility for a post swirled around my head. It was garbage, I scrapped that one, too.

Having watched plenty of the Special Features that appear on DVDs, I know the only thing more tedious than actors talking about acting is writers talking about writing. Yet at the risk of boring the life out of our readership, I thought I might share my own recent adventures with writer’s block. It’s a cautionary tale, really. This is a common enough problem for many of us. Maybe someone out there can even learn from my struggles and ultimately my failings.

Writing is difficult. There’s a lot of pressure involved, especially if you care at all about quality. It is easier if you are assigned a topic, like in school. Everyone must read Chaucer or Hemingway or Dickens, and then write 8-10 pages double-spaced about “What It All Means”. Of course, at the time that seemed difficult. As high school or college students we got mopey and stressed about the task. But confined to the swim lane of “For Whom the Bell Tolls”, at least there are not too many tangents one can drift off into.

Peering into the sausage factory of this blog, I can reveal to you, dear readers, that as contributors we have little-to-no topic restrictions. Sometimes this freedom is freeing. Mostly, though, it’s a challenge of the mind and soul. “What should I write about?” echoes in my cavernous skull, without reply. A blank Word doc stares at me, waiting for ideas expressed with insight and eloquence. All the while a deadline looms.

Or maybe I might even have a topic in mind before it all goes stinky. Like in this case, I started out with a couple of ideas. When I first thought of them, I was pretty cocky about it. “This will be gold, now I just have to type it up.” But launching into the actual writing, it soon ends up reading like “grumpy old man complains about how things are nowadays”, or “over-educated smartass tells everyone what they should do”. I don’t want to be “that” guy.

Desperately scrambling as our Editor-in-Chief demanded copy, I mulled over some options. Here’s a sample of my half-considered but self-rejected blog post ideas:

“Let’s Ban PowerPoint”

I was really keen on this one but it had a Grumpy Old Man Index score of roughly 1,000,000 grumps.

“Horses are People Too”

Deb suggested writing about what I did on Easter. I spent Easter with 12 horses in Lincoln, MA shoveling pony poo from their stalls. I enjoyed it immensely because I like horses and I’m a weirdo. But I have a hard time imagining you all would enjoy reading about it.

“Mel Brooks and the Future of Information Technology”

My thought piece on the movie “Spaceballs”. The way in which John Candy dressed as a dog foreshadows Blockchain is downright eerie. Probably my next post. Good stuff I promise.

“Life Lessons from Heavyweight Boxing in the 1970’s”         

Wait, I already did that once before. All the same, lots of material still to be mined there. I never even got to Ali vs. Frazier 3, the “Thrilla in Manila”. Stay tuned.

“Pugs Should Get Snacks More Often”

My dog suggested this idea. I keep telling him he should just get his own blog.

In summary, writing blog posts is no easy task. Wordsmithing is a tough bit of business. Also, I realize the title of this post implied that there would be learning. Did you learn anything? Probably not, I’m guessing. Another failure of my wordsmithery, dear readers. So sorry.

On second thought, maybe there is a nugget that you can take away from my misadventures. Writer’s block and the accompanying anxiety happens to all of us. Take some small solace knowing that you are not alone. Because the odds are good at that same moment you are freaking out, I too am squirming like a lunatic under the weight of my next blog post.

Posted in Communication, Learning, Lessons Learned, Motivation, Quality | 4 Comments

Are we beginning to accept mediocrity?

When I was a kid it seemed that tangible goods lasted for a very long time. I guess the word “tangible” meant something back then. These days it seems that we live in a throwaway society and quality has taken a back seat. Without sounding too old, when I was younger if I got a flat while cycling, I would repair it with a patch. Today, cyclists carry an additional one or two tubes with them and replace the entire tube. Today, many people throw out their old shoes and buy a new pair whereas years ago one would purchase a high-quality pair of leather shoes that would last an eternity.

Last month I purchased a new iPhone X for what many people would consider an exorbitant amount of money. I have had an iPhone since they were invented so I feel the need to continue with this product. Because of the high price point I also purchased insurance which covers accidental damage to the phone and unlimited glass screen protectors. Since I purchased the phone I have been back to the store two times to replace the glass screen protectors. They failed due to faulty adhesion and cracks around the edges. It is worth noting that each of these screen covers cost $39.99 individually.

Just this past weekend I had occasion to return to the store again but this time it was because of a huge crack in the glass on the back of my “new” iPhone X. I was instructed to file a claim with the insurance company. After a phone call and an online claim application, I was informed that it would cost me $199.00. I asked why it was so much to replace a glass screen and was informed “we don’t replace the screen, we replace the entire phone”. I asked why the entire phone had to be replaced and was informed “that’s just what we do”. So, I guess a part of me should be happy as I am getting a brand-new iPhone but a larger part of me is unhappy due to the waste aspect and having to pay $199.

Another example might be the huge repair bill I recently got for the replacement of front and rear brakes and two new tires for our “newish” (less than two years old) SUV. Surely brakes and tires ought to last longer than two years? I have also experienced mediocrity in the service industry. Over the years, the vast majority of wait staff I have encountered have been very courteous and professional. However, occasionally I’ve experienced rudeness and lack of service. All of this while seemingly entitled to a tip of approximately 18%.

I use the iPhone example as it might be easy to put forward the argument that “you get what you pay for”. And while I agree with that statement, I still think that we are sliding into an era of mediocrity. I’m not sure what to make of it or where things are going. As another example of this mediocrity, this is the second time that I’ve written this article. My first attempt got wiped away as Microsoft Word crashed on me and I lost the file. Before we used Office in the “cloud”, Microsoft applications seemed very stable. Now with this new “cloud” architecture it seems that its applications crash several times a day on me and I lose productivity and a few more hairs. That is humor to anyone who knows that I don’t have any hair left. Without sounding like the renowned Andy Rooney, is it just my experience or have you too seen this era of mediocrity grow?

Posted in Learning, Lessons Learned, Quality, Uncategorized, Work Life Balance | 2 Comments