Putting More “I” in AI (and Us) 

Judging from the current commercials for AI-enabled devices, their principal utility is to camouflage our own thickheadedness by feeding us the names of people we should remember but forgot, or summarizing text we should have read but didn’t, or rewriting emails so inappropriate we shouldn’t have written them in the first place. Presumably, someone thinks these use cases will sell cellphones, but others of us find a different set of use cases more interesting.  

While the term “Artificial Intelligence” (AI) is in vogue, other terms coined around the same time preceded its popularity and are more focused on data analytics. “Machine Learning” (ML) and “Deep Learning” (more connected to neural networks) can be seen as a subset and an underpinning of AI. Where AI broadly represents techniques that make machines mimic human intelligence, ML is focused on processing large quantities of data to yield insights and suggest actions in ways that don’t need to be preprogrammed. 

It is easy to imagine the practical applications of ML in healthcare which has both the availability of large datasets and an impetus to make treatment decisions based on those data. At the same time, a maxim often quoted in health research provides one of the most succinct cautions regarding the limits of ML, “correlation does not imply causality.” While modern day ML powered by our massive computational assets can spot patterns and associations hidden in petabytes of data, they are just that, associations in a dataset. Even the mindboggling capacity of our current computational processes can’t derive causality.  

Or can they? 

A term coined much more recently than AI or ML is “Causal AI.” This is a concept closely associated with the work of Judea Pearl as represented in his publication, The Book of Why. In this book and elsewhere he outlines statistical methodology to empower causal inference in new and powerful ways. Again, the implications for fields like epidemiology and healthcare in general are clear. A simple Google search returns a panoply of articles and applications of this concept that provide compelling examples of how it is impacting healthcare decision making today.  

This is neither an endorsement nor a refutation of whether the use of Bayesian Networks and the counterfactuals involved in the implementation of Causal AI actually achieve their aims, but more of an invitation to consider the concept itself. Can computers truly establish causality? Can they be made to go deeper than pure associations in data, or as proposed in the article “Artificial Intelligence Is Stupid and Causal Reasoning Will Not Fix It”, does there remain “an unbridgeable gap (a “humanity gap”) between the engineered problem-solving ability of machine and the general problem-solving ability of man…”? 

I’ll admit to being fascinated by these types of questions, but I might also suggest we ought to consider the correlate question of how this technology is employed. Highlighted in a recent open forum and Project Management Symposium session, Dana-Farber already leverages the power of AI in a myriad of ways from directing patient treatment to instituting our own generative AI tool.  AI is helping DFCI patients in practical ways right now, and that will undoubtedly continue as we strive to create an “AI-Enabled DFCI Cancer Hospital.” When you contrast that with the mimicry and deception implicit in acting like we know people we don’t know, or read something we didn’t read, it may not be the intelligence of the AI that we should be concerned about, but our own intelligence in how we use it. 

Posted in Innovation, Productivity | Comments Off on Putting More “I” in AI (and Us) 

Emergency Preparedness, Part two

It’s been just over two years since I first wrote about Emergency Preparedness , a topic prompted by my unexpected role as healthcare proxy for a dear friend who was seriously injured in an accident. With four surgeries behind her, my friend continues her long road to recovery and a new normalcy. During this time, we’ve both learned a great deal about struggling to navigate through pathways we once took for granted. This first-hand experience has deepened my commitment to advocating for physical and digital accessibility – that is, advocating for equal access to the tangible and the virtual places we all need to be.

Understanding accessibility

First, what is accessibility? Simply put, it’s the design and implementation of environments, products, and services so that they are easily usable by all, regardless of their physical abilities, age, or proficiency with technology. Accessibility covers both physical spaces and digital platforms ensuring both are navigable by everyone.

Currently, there isn’t a global standard for ensuring accessibility though laws and guidelines continue to emerge and evolve worldwide.

In the US,

Guidelines:

  • The Americans with Disabilities Act (ADA) was enacted in the 1990s and originally focused on prohibiting discrimination against individuals with disabilities in areas such as employment, public services, and accommodations.
  • Later, in 1999, the World Wide Web Consortium (W3C) developed an initial Web Content Accessibility Guidelines (WCAG 1.0*). The standard includes online spaces and digital accessibility.

Enforcement

  • ADA compliance is enforced by the Department of Justice and several related agencies. Complaints can be filed with the DOJ and legal actions may result in fines and directives for remediation.
  • WCAG is not a comprehensive law… yet. However, it is often referenced in legal settlements and agreements related to digital accessibility. Similar to complaints of ADA non-compliance, complaints may be filed with the DOJ and legal actions may result in fines and directives for remediation.

Real life scenarios and accessibility considerations

Consider my friend’s situation: having a mobility impairment while navigating historic Boston neighborhoods and her second-floor, walk-up home. What was once seen as Boston’s charming and historic South End neighborhood has become a series of obstacles, with cobblestone after uneven cobblestone sidewalk, steep and narrow stairs, high ceilings with floor to ceiling cabinets.  Further complicating matters, now home bound, digital platforms for health, commerce, and entertainment become essential services. Tasks that we all take for granted become significant hurdles, making simple activities nearly impossible without accommodations and help.

While my friend was (literally) working to get back on her feet, we asked: how might she safely get around? What online services and resources might ensure she has what she needs? How might she find and use information online? Here are a few considerations we focused on:

1. Physical Accessibility at Home

  • Home Modifications: For getting around within her home, certain modifications such as ramps, handrails, and stair lifts made her 2-story walk up home more navigable. Programs like the Department of Housing and Urban Development (HUD) or Rebuilding Together offered resources and funding for these adjustments.
  • Accessible Communication Devices: Devices like smart speakers, which enable hands-free control over lights, security, and household appliances, greatly enabled her independence. Options like Amazon’s Alexa or Apple’s Siri gave her easy access to communication, reminders, and even ordering groceries.
  • Medical Equipment and Emergency Alerts: Medical alert systems with features like fall detection or emergency calling can be essential for safety. Companies such as Life Alert offer wearable or wall-mounted options that ensure she has help at hand in case of an emergency. (A current iPhone/Watch also provides this detection and notification option.)

2. Services and Resources

  • In-Home Assistance Services: Accessing in-home assistance—like personal care aides, meal preparation, or laundry services—is critical for a homebound individual. Platforms such as Care.com or the local government Council on Aging often provide lists of licensed home care professionals who can be scheduled online or by phone.
  • Library Resources: Accessing reading material can be facilitated by local libraries offering e-books, audiobooks, and large-print digital content. Many libraries also provide delivery services for physical materials, as well as phone assistance with setting up digital access.
  • Social Services Check-ins: Maintaining social connections and mental health support is essential. Many social services and nonprofits offer remote support groups, virtual counseling, and peer support check-ins designed for older adults, such as through AARP or Meals on Wheels programs.

3. Digital Accessibility

  • Online Shopping and Grocery Delivery: For essential items, accessible web sites or apps for online shopping, including grocery delivery, can be a lifeline. Easy navigation, large font sizes, and voice search options make it easier to browse and order from home. Accessing platforms like Instacart, Amazon Fresh, or local grocery sites that offer senior support could help streamline this.
  • Telehealth Services: Virtual medical appointments are increasingly available, allowing her to connect with healthcare providers without leaving home. Platforms like Patient Gateway provide an aggregation of her medical information including records, test results, access to educational information to help her manage her health with her care team.
  • Online Banking and Investing: Managing finances online can be challenging without accessibility features. Many banks offer mobile apps and online portals with screen reader compatibility, large icons, and clear labeling, making it easier to handle routine banking from home.

These tools and resources help her connect to the world from home, supporting her daily needs, safety, and independence.

Learn more and get involved

 If you are still reading, thank you. And if you’ve come this far, I urge you to reflect on the environments you inhabit and the digital spaces you navigate. Are they accessible to all? As we’ve seen through my friend’s journey, accessibility is not just a consideration for those already facing challenges—it’s a proactive step we can all take to ensure inclusivity and safety for everyone.

Consider incorporating accessibility accommodations now, before an emergency situation makes them a necessity. Whether it’s installing ramps and handrails in your home, ensuring your website meets accessibility standards, or advocating for inclusive practices in your workplace, every action counts. Some of us aren’t getting any younger <wink wink>.

By taking these steps proactively, we not only prepare ourselves and our communities for unforeseen circumstances but also contribute to a more equitable and compassionate world. Accessibility should be a required standard, not an afterthought. Everyone’s proactive efforts today can make a significant difference tomorrow.

To get started, these resources will help you gain a better understanding of accessibility principles and legal frameworks.

Post script: What we do at Dana-Farber

Here at Dana-Farber, we are committed to ensuring accessibility for all. For the folks we serve, our practice focused on accessibility is designed to create an inclusive environment, both physical and digitally. We continually strive to meet and exceed both ADA and WCAG guidelines. For employees, our KGA Employee Assistance and Work-Life Programs are available for reference, consultations and referrals.  By embracing accessibility, we not only fulfill legal requirements but also contribute to a more equitable and compassionate society.

*WCAG Version 2.0 guidelines are continually updated with incremental updates published in 2018 and 2023. Version 3.0 is currently in draft form and projected to be published by 2028.


 

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The Internet of FREE Things

I get frugal-feeling at the end of the year. Not just from holidays – but also back to school, the family cluster of birthdays, and all the other events we celebrate. And I love creating things to share like short videos, or cards and gift tags and family calendars, and especially planning all the parties. Plus, we’re so nerdy there are cool classes my husband and I might take together, or as tutorials to help understand an interesting topic better. Yeah – I take classes for date night.

So I look to the internet of FREE things.

Here are some of my favorites:

Image & AV Editing: At work I only have access to simple editing tools like the ones provided in the Microsoft 365 suite of tools. But it’s not a key part of my job to do image or video editing. So for my personal projects I love:

GIMP stands for GNU Image Manipulation Program (www.gimp.org) It is an opensource photo editing application as good as Photoshop without the $$$ and available for Windows, iOS, and many Linux/Unix variations. I love how full-featured it is, as well as the extensible library of features that the project continues to develop.

Inkscape is the vector graphics equivalent to GIMP (inkscape.org). Like GIMP, developed initially for Linux/Unix OS, it has been made available for Macs and PCs. It is perfect for creating graphics and logos that incorporate text and smooth curves.

I’m new at using DaVinci Resolve but am learning with the free version about editing and improving audio and video clips. It scales up ($$$) for many powerful features but the free version is great for learning. (www.blackmagicdesign.com)

Shout out to Capcut for a tool that is easy & quick video editing (www.capcut.com) Disclaimer: The developer is ByteDance, which might make you think twice if you are concerned about privacy.

Productivity tools: In that vein, if you don’t like the idea that Google can see everything, try Libre Office (www.libreoffice.org). It has word processing, slides, and spreadsheet applications that keep your information private with compatibility of Microsoft file types.

Cavana (www.cavana.com) is great for making exciting page layouts for flyers or events with lots of stock photos and formatting family calendars with all their available templates.

The Noun Project (www.thenounproject.com ) is also a good resource for icons and stock photos. Although there is a licensing structure, for free downloads you may only be asked to cite the creator.

Educational: DFCI has an amazing resource for all staff in access to LinkedIn Learning, HR develops classes with their Learning & Development office that are also great – my favorite is one for setting SMART goals. The IS PMO offers bite-sized, but instructor-led classes taught by your colleagues for DFCI Project University including project management, process improvement, change management, tools, and soft skills curriculum. And this year we are hosting a PM Symposium with a theme of Transformation & Change. We’d love to see you there. See the intranet page with more information. You will sign up and get the presentation link in Healthstream.

Some other favorite free educations platforms are:

Khan Academy (www.khanacademy.org) – this non-profit creates videos and lessons for students covering many STEM topics from k-12 and even early college level. Also SAT & AP prep. It’s a great resource for anyone who needs or wants to supplement their schooling or for folks looking to dust off the cobwebs on a topic.

I’d be remiss if I didn’t mention the free courses available from Harvard and other institutions on Coursera. Coursera has many topics and certificates and is heavy in the STEM arena and include some project management classes too (www.coursera.org.)

Project/Task Management: While there are a lot of tools already available for us at DFCI for when we need scheduling, task tracking, and planning (Like Project, Planner, Smartsheet, Jira, ServiceNow, etc.),when sharing the tasks for Thanksgiving meal planning for a big group of friends and family you’ll probably want to use something else.

Todoist (www.todoist.com) is great for this while not feeling like work for a handful of users. Atlassian Jira (www.atlassian.com) also has a free version, but also a ton more stuff we wouldn’t need and higher learning curve.
Freedcamp (www.freedcamp.com) allows for unlimited users if you’re hosting a big party!

Bonus: Kickoff (www.kickoff.pmi.org) from PMI is a cool tool I came across that could even be helpful for work. It’s an assessment and guiding tool for people new to project management who need some orientation to the key definitions and steps to a project.

Savings / Coupons:

Honey browser extension helps you save $$ by automatically applying discounts. This is wonderful since it’s automatically applied. Rakuten collects cash back for you. This is nice, but you do have to circle back to it to get the cash. Also check your credit card; they may also have a savings/coupon/points earning extension.

Entertainment: I know listening to broadcast radio is free, but subscription streaming services for you to listen to your favorites can sure add up. Radio Garden (www.radio.garden) is a way to listen to broadcast/streaming radio stations from around the world. My favorite is to keep up with college radio stations out of broadcast areas, and to listen to different languages and cultures. Coverage is better in Europe and North America, but South America, Africa, and Asia are all represented. (I didn’t see any on Antarctica.)  

Lastly, in real space you may know that your local library may have a ton more than books – like metal detectors(!), movies, games, and loaner computers. And online there is Libby and Hoopla to download books, including audiobooks to a reader device without having to leave the house.

Wow – This is only scratching the surface! There is so, so, so much more out there. Tell me about your favorite free internet thing in the comments.

Posted in Fun, Learning, Work Life Balance | Comments Off on The Internet of FREE Things

Audit, Audit, Audit

The Epic training team is currently in the middle of completing the 2024 Epic Access Audit. There are over 6000 staff members whose Epic access needs to be validated but what are we checking, and why do we do this?

Each year we ask managers/admins to review what security templates and subtemplates that staff have within Epic – there are hundreds of different Epic security templates and subtemplates. Each template gives staff a different level of access within the system and is based on your role within the institute. That is why your Epic screen might look different than the person next to you. A subtemplate overrides a security point within that template to either grant the staff additional access or limit their access. For example, if you are a physician assistant you receive the Physician Assistant – Ambulatory and/or Inpatient template plus an LOS subtemplate that gives you the correct levels of service for billing.

When a new staff member starts, their manager selects which role they need on Epic Access Request form. Most clinical roles require additional checks to ensure the new staff member has the proper job title and licensing for the role that was selected. Then the appropriate training is assigned, and once completed, the staff member is given the Epic security template that is linked to that role and training track. It’s straightforward if the access request is for a new hire who hasn’t worked at DFCI, or a MGB site, before. However, nothing is straightforward anymore, especially since the pandemic. Staff transfer departments, help on projects/coverage that might require additional Epic access in the interim, etc. Perhaps it was determined that all staff in the department need an additional subtemplate but the new hire didn’t get it. That is why once a year we ask managers to validate that staff have the correct Epic access for their current role – nothing more than they need and nothing less. It is important that staff only have the access that they need to complete their current job. If they have additional access from a previous role, are missing access that they need, or if you are unsure what each templates grants, then the Epic Training team can assist.

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Strange Old Uncles

Many types of uncles make up a family. You may have an uncle or two in your family. Some of those uncles are old. Other uncles are strange. And some of these men are just flat out strange old uncles.

I know about these oddball type of old uncles. One might say I possess first-hand knowledge of their kind. Let’s explore some of their attributes and quirks. We can all learn much, as this motley bunch inhabits more of the world than you might suspect.

Strange old uncles view the world in unconventional ways. They seek to connect the dots, find patterns others cannot detect. Their hair is frequently disheveled. They have moved on past proper grooming to bigger concerns. Like astrophysics. Or teaching nieces how to hold a blaster.

These sort of peculiar uncles have had unusual career paths over their many years. Peculiar life journeys have shaped their unique perspectives, turning a once normal uncle into a peculiar old dude. And they are proud to be this way. They will fondly quote old timey musicians to illustrate this in a folksy yet cryptic way. As BB King says, “I been around, and I’ve seen some things.” As John Prine says, “It’s a big old goofy world.”

Eccentric old uncles are collectors. They collect obscure knowledge. Roman emperors, mole sauce recipes, and  horseracing betting tips are tucked away in corners of their brain. They collect artifacts. A coaster from a bar where Hemingway drank. Daggers from Eastern European flea markets. Eccentric old uncles keep things others do not value. Such treasures are proof of what they have witnessed, of oddities observed and absorbed. Some they give away at Christmas.

Strange old uncles do not literally have to be your uncle, an actual relative. They are a type. A figurative uncle can emerge in your life. A professor, a neighbor, or a co-worker can fill that role. They are old, and as such have accrued knowledge that you do not yet possess. They are strange, so that knowledge may make sense, or maybe it just reads as old man gibberish. Either way they will share it with you.

Aspiring project managers and early-career business analysts, please take note and consider the intel offered here. This is next-level stuff, a future PMBOK chapter on stakeholder analysis. Oddball old uncles can and most likely will cross your path, be involved in your projects. They will insist upon what seems like scope creep. If they are the project sponsor and cutting the checks, just play along.

Weird old uncles are inspired by heroes who are themselves weird. Such heroes display a wizard-like grasp of the arcane that is irresistible. The idol worship is further justified by the overwhelming success of their heroes who have achieved great things in spite of, or because of their weird nature.

First and foremost, though, strange old uncles feel compelled to share wisdoms with their nieces and nephews. They have seen much and want to share insights into the hidden machinations of the world. Those can be about job interviews, gourmet pizza toppings, relationships. All the mysteries. Such uncles see it as a duty to clear up their many misconceptions. “No Jack, gaslighting does not mean a young woman can cast a spell on you. She’s a sophomore, not an Enchantress.”

Sometimes benevolent restraint is the best thing an eccentric yet caring old uncle can offer. When a niece says Taylor Swift is the Shakespeare of our time, he will just let it go. If this uncle happens to be mid-sip at the brewpub when she makes this assertion, he will hold back a classic Hollywood spit take. Out of kindness, out of love.

Strange old uncles know the advantage they have over the parents of their nieces and nephews. Parents protect their kids; that’s their job. That includes shielding their children from dangers and harsh truths. An eccentric old uncle is under no such obligation. His duty to nieces and nephews is to debunk exaggerated threats and replace them with quirky revelations. Snails, properly cooked by a French chef, are quite delicious. It’s safe to backpack through the Pyrenees with your friends this summer. Horses are just big dogs. These things are all mostly true. And if not, they still work as key life lessons, ones that parents and direct supervisors will never teach them. 

Whether a blood relative or a figurative uncle, what strange old uncles mostly feel for nieces and nephews is hope. In sharing the occasional glimpse into an unconventional life, they hope to show younglings there is more out there. They hope to loosen the grip of conformity the “normal” world holds. Strange old uncles hope their nieces and nephews get to see how much bigger, crazier, and more interesting all the rest of it can be.

~~~~~~~

In my family we have several strange old uncles. Another five pages wouldn’t be enough to tell their stories. But here’s a quick one to tell how this played out for me as a young nephew.

We knew my father’s brother as Uncle Yahtzee. My father and grandmother called him Baron. His real name was Paul. He was my godfather, which means a lot in Catholic families. One Sunday afternoon out of the blue he gifted me a few of his record albums with a distant half-smile on his doughy face. They were the famous Johnny Cash prison albums, San Quentin and Folsom Prison. I was 6 years old. To this day, I love those albums and I love Johnny Cash. Somehow Uncle Yahtzee saw far into the future to know that I would.

If you sometimes feel a little odd yourself, like you don’t fit in with the rest of the world, maybe there is a bit of strange old uncle in your soul. It’s not a bad thing to feel. Strange old uncles have Super Bowl rings, have written great lyrics, have unraveled secrets of the cosmos. You might have the next “E = MC2” on the tip of your tongue. Go on, write it on the chalkboard. Who cares what the small-minded conformists of the world think? I’ve heard a story about a recent Nobel Prize winner in these parts who did just that.

For me, I hope someday to become a strange old uncle myself, when my days of being a cool young uncle are over.

Posted in Accomplishments, Communication, Learning, Lessons Learned, Motivation, Soft Skills | Tagged | Comments Off on Strange Old Uncles

AI’s Impact on My Role as a Project Manager

As one of my goals this year, I would like to learn how to leverage Generative AI (GenAI) in my work as a project manager to assist with the various administrative tasks, such as note taking and status reporting. I have been reading up on AI and its impact on the project management field, and the consensus is that over the next five years as early as 2030, AI will manage approximately 80% of project management tasks via big data, machine learning (ML), and natural language processing. This has made me reflect on how my role as a project manager will evolve in the coming years. The following are a few examples that I am most interested in learning more about, including one that I have already started to try out – note taking!

I have spent countless hours taking meeting minutes throughout my career as a project manager. Drafting meeting minutes is entirely administrative but critical to ensure that key decisions and next steps are documented, so attendees walk away with a clear understanding on the overall meeting context and any key deliverables that may be due in the coming weeks. With the launch of the AI Companion in Zoom and Dana-Farber’s GPT4DFCI, I have been able to successfully leverage both tools in different ways to be more efficient in taking notes.

My Experience Using Zoom AI Companion:
• The Zoom meeting recap goes beyond just a meeting transcript and captures the main discussion points.
• The “Next Steps” section also identifies the person responsible for each deliverable and includes a date if it was specified during the meeting; otherwise, you can easily add the date later.

My Experience Using the Dana-Farber GPT4DFCI:
• If hosting a meeting from Teams, I turn on the meeting transcript feature at the start of the meeting. Once the meeting is finished, I upload the transcript to GPT4DFCI and ask it to create a meeting recap in bulleted format, including a ‘next steps’ section.
• Currently, the AI meeting recap feature in Teams is not available but may be in the future.

A final essential step is to check the AI-generated meeting recap for accuracy before sending it out. For the most part, the AI-generated meeting summary is accurate, and I do not need to make any major edits, which is excellent!

Another area where I spend countless hours is updating status reports, which are critical communication tools to ensure that various project stakeholders are up to speed on the overall project status. There are various products that have been recognized for their capabilities in AI-driven status reporting. The Project Management Institute (PMI) recently released “PMI Infinity” which is designed to support project managers in various tasks across all phases of a project, including status reporting. I will take time this year to explore its capabilities.

It would also be interesting to see how we can use the Dana-Farber GPT4DFCI to create a project baseline model by leveraging the vast amount of project data in the Information Services Project Portfolio (ISPP) and elsewhere at Dana-Farber to assist with project planning, risk assessment and resource allocation recommendations. Although we are not likely ready for this yet, it is an existing possibility for the future for sure!

The following are some examples of questions we could ask in the future:
• Show me projects that had a similar scope and what types of resources were allocated.
• Show me projects that had a similar dependency and how the project team managed them.
• Show me projects that had similar risks and what was the response plan.

Overall, I am enthusiastic about how AI will transform my role as project manager in the near future. I see this as a positive step toward enhancing efficiencies and greater success in our processes. AI will help us do our jobs more efficiently and encourage deeper, smarter thinking which is fantastic!

Mark your calendars for the Information Services PMO’s annual Project Management Symposium on Thursday, November 7th, where we will explore additional project-based Gen-AI use cases. More details about this event will be shared in the coming weeks.

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13 Leadership Lessons from Ted Lasso

Awhile back, a PMO colleague wrote a blog post about Ted Lasso’s advice to be a goldfish. At the time, I didn’t watch the show, but enjoyed his post. He encouraged me to watch the series, and when Apple gave me free AppleTV for buying a new device, I binge watched. What a great show. So bummed it was only a few seasons. I recently came across Ted Lasso’s 13 Leadership Lessons that I had saved on my phone. Remember, leadership isn’t about a title. Anyone can be a leader, inspiring others to be better. Italicized comments are mine.

1. Be sincere
Seems obvious, but don’t ever think you’re fooling people with inauthenticity. Honesty begets honesty, so be the first in that domino train.
2.   Stay teachable
Never stop learning. Lifelong students are continually improving and growing. Study facts, history, people, trends… Consider formal training (Project University), self-paced (LinkedIn Learning), on-the-job training, and simple observation of others – both of what to do and what not to do.
3. See good in others
Try to ignore what you have heard or consider bad about someone and focus on their goodness. When you get to know the person, the good is easier to see.
4.   Happiness is a choice
We all have an enormous range of emotions, and being unhappy is one of them. A legitimate one. Sometimes you just aren’t happy, and that’s OK. But can we choose to “turn that frown upside-down?” Sometimes we let our negative emotions overstay their welcome. Make a conscious effort to get out of your funk.
5.   Winning is an attitude
Coming from the generation in which contests have winners and losers, and everyone DOESN’T get a trophy, this one was harder for me. But I get the concept. Even if you didn’t come in first, what did you gain from the experience? That’s a win.
6.   Have confidence in yourself
I’m reminded of the impostor syndrome. Have you ever felt like you don’t deserve your position or an opportunity you’ve been given? That someone is going to find you out? Most of us have felt this way at one time, or may be feeling it now. It’s an unwarranted but real feeling that we need to overcome by practicing confidence. Interested in learning more? I’m speaking on the Impostor Syndrome at the December 10th MGB Digital Work & Learn Day.
7.    Optimists take more chances
Optimists believe in better outcomes, and/or more of them. If you don’t try, your odds drop to zero. The next time you feel negativity creeping in, set an example for others by giving whatever it is a try. Your odds of success increase the more times you take a chance.
8.   Everyone differs from everyone else
I’m intrigued by twins, especially identical ones. But even identical twins are unique. The best leaders don’t surround themselves with people like them; they build a team of individuals with diverse skills and thoughts to form a more well-rounded group.
9.   Courage is the willingness to attempt
Trying isn’t easy, especially trying something new. Like #7, if you don’t try, your odds of success drop to zero. Be brave and give it a try, whether it’s using new software or speaking to a room of strangers.
10. Vulnerability is a strength, not a weakness
Vulnerability opens yourself up to possibilities. It lacks ego.
11.  Doing the right thing is never the wrong thing
Treating others kindly, or following the rules should always put you on the right path. Even if letting a stranger in behind you into a secure area seems innocent enough, do the right thing for the safety of others. If the stranger does not have a badge, don’t let them in.
12. Be curious, not judgmental
Because people differ from one another (#8), we can learn so much (#2) if we remain open to hearing about those differences.
13.  Be a goldfish – Don’t allow one bad deed to define who you are. In less than ten seconds, forget about it like a goldfish.
Coach Lasso was a wise one. Let it go. Shake it off. You have so much more to accomplish.

Update: Right before I posted this, I learned Ted Lasso may be returning for a fourth season!

Posted in Leadership | 1 Comment

The Answer is Shoes

Shoes?  Yes! Heartbreakingly, the answer to the question is shoes.

Why am I telling you this story?  While it’s tempting to look at education and medical data and see numbers, charts and graphs I hope we remember that there is always a person, a family, a community and a story behind the data.  Education and medical researchers undoubtedly need to delve into the numbers and charts to identify connections and causality that lead to the development of treatments and solutions.  But for the rest of us, knowing the story behind the data leads to empathy and spurs us to action.  I previously worked for an education data warehouse company: here are a couple of stories told by education data that I encountered in my time there.

The product sold by my company was used by state education agencies and school districts to collect attendance data that, by law, must be reported to state education agencies and the Federal government’s Department of Education.  While analyzing attendance data, the data manager for one urban school district noticed that within one family with two children in the elementary school, one of the two boys was absent every day.  But they took turns: A would be out on Monday and B would be out on Tuesday, etc.   The school couldn’t figure out why this was happening; the family was new to the school district and the boys weren’t forthcoming with information.  The administrators at the school thought that perhaps a parent was sick and one child had to stay home every day to care for them or younger siblings.  Or maybe the parents weren’t English speakers and needed someone at home to assist with any contact outside the home.  Eventually it came to light, sadly, that the boys shared one pair of shoes and only one of them was able to use the shoes each day, so they took turns attending school. 

Unlike many of the underlying problems in medicine and education that are exposed by data this one was easy to fix.  The school district took action; a second pair of shoes was obtained and a plan for providing the family with shoes and other items as needed was put in place. 

In another example from the education world, school districts are required to report graduation data to both state and Federal agencies and, while you would think this is a straightforward calculation, it turns out that like many calculations involving people, it quickly gets complicated.  The standard calculation for graduation rate is to take the group of students starting 9th grade (called a cohort) and determine the percentage of those that graduate four years later after accounting for those that leave and join the district during the four years. 

The superintendent of one district knew that his graduation rate was problematic but he couldn’t generate much community interest in addressing the problem until he made the data and the problem so visible that it was impossible for the community to ignore.  At the next year’s graduation celebration, he included an empty chair for every student who started with the cohort four years ago but didn’t graduate with their cohort.  The number of empty chairs was overwhelming!  Faced with a data problem made obvious the community worked together to come up with solutions and improve the district’s graduation rate.

While medical data is captured under different institutional rules and Federal and state laws than education data, it still holds that there are people behind the numbers and we have a greater impact on change when the story, people or community behind the data is made as obvious as possible.  Using data to tell a story as it relates to people, and making the story as obvious as possible, is an effective method to get people on board with change and spur them to action. 

And just an FYI – the wealth of education data collected by the Federal government is available to everyone through the National Center for Education Statistics at their website: National Center for Education Statistics (NCES) Home Page, a part of the U.S. Department of Education

Some of this data might even be useful to the medical world – they both involve people and their stories after all.

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The Risk and the Ride

When the weather holds up, summertime brings lots of options for outdoor activities that are not as well-suited to the colder months. Motorcycling, for example. Here in New England, unless you’re a true die hard, once the evening frost comes and public works begins deploying salt spreaders onto the roadways, most motorcycles are tucked away under dust covers and on battery tenders until the next early spring starts to bloom.

I fell hard for motorcycling in my late twenties, and on a whim bought my first street bike, a Honda Interceptor 500 in red, white, and blue livery. On the advice of the salesperson – thankfully, he realized I had no idea what I was doing – I spent money on the best full-face helmet I could afford, immediately enrolled in a beginner rider course, earned my license, and spent most of my free time exploring as many twisty rural roads as my new motorcycle friends and I could find.

I have always loved the freedom of two wheels. I tirelessly rode my bicycle on every street in our small neighborhood, peddled fast and wheelied every speed bump I could find, conjuring as much Evel Knievel as a six-year-old tomboy possibly could.  

And, as a result, I learned about risk. Or, more fittingly, the outcomes part. I don’t think there was even such a thing as bicycle helmets back then, so risk mitigation wasn’t part of the planning process.  The bumps, bruises, rashed knees, bent wheel spokes, and scraped handlebars were just ordinary expectations from all this fun.

But, on a motorbike, the risk ante is upped quite a bit, the potential for severe outcomes exponentially higher. Responsible motorcyclists understand and acknowledge this, and respect it by choosing to operate within our limits. We plan for it, trying to anticipate in advance all the things that could go wrong and how likely and serious the risk might be.

For example, many of us swear by, and unfailingly adhere to, the philosophy ATGATT: all the gear, all the time. Well-rated helmet, full-fingered gloves, durable armored clothing, over the ankle boots, ear plugs. Even in the summer’s stifling heat we “dress for the slide, not the ride,” because you never know what risky event disguised as an inattentive driver, deer crossing the road, or deep Massachusetts pothole is waiting for you just ahead.

Known to be so responsible and risk adverse when it comes to operating my motorcycle, I hold my passengers to the very same ATGATT standards, because you never know. So, when I exchanged my exotic Italian sportbike for a more pragmatic European sport touring motorcycle with all the bells and whistles – think heated seat and handgrips, luggage, GPS- I recently started to dream of taking long weekend road trips up and down the seaboard, maybe even into Nova Scotia and Upstate New York. But, what am I going to do with my Chihuahua x Rat Terrier Timmy? He’s going to miss me!

After extensive deliberation, Timmy is going on his first motorcycle ride. As careful and conscientious as I am, this has proven to be a very polarizing decision with my non motorcycle riding friends and family. On one side, “make sure to post Timmy’s rides on Instagram, he’s going to love it!” On the other side, “you cannot do this to your dog, it’s too dangerous!”

To be sure, the acclimation process will be slow and prolonged. The process of identifying and assessing all the possible risks out there, and the analysis to know what risk mitigation options I can use to keep him safe and comfortable will be never-ending. It’s a lot like what we do in project management. We must keep assessing everything around us, anticipate, and prepare, so that we can adequately protect our project. Or in this case, Timmy.

Timmy’s been diligently preparing, practicing sitting in his motorcycle-specific pet carrier and wearing his harness, safety goggles, and hearing protection. We have a few more months to see how Timmy’s first ride goes, and to see if he’s as smitten with two wheels as I am.

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The Magic of Roman Pastas

For the past month, the Sun has beaten my back deck into oblivion and the splinters between the boards are even splintery-er. The mosquitos have eaten me alive, every single day. But that’s okay—Summer is here again. Where is it also Summer?

If you answered, Italy, you are indeed correct.

In the Summer of 2022, I spent two exceptionally sweaty months in Montebuono, a town just shy of eight-hundred residents, located within the sprawling hillside of central Italy. While daytime hours were spent simply surviving the 102-degree heat, evenings were considerably more entertaining, providing the opportunity for endless chats at the local bar on topics ranging from food to local lore. My subsequent cooking attempts in our thick rock-walled 1500s abode led me deeper and deeper into the splendid abyss of all things pasta.

Pasta is enjoyed by the megatons each day around the globe. We all have our favorite shape and size, brand, and go-to sauce. Perhaps you’re a canned fan. Or maybe your preferences lie in the multi hour slog of crafting your own ragu’ (meat sauce). Not all pasta dishes are made alike and nor are the tastes of those who consume them.

In Italy, there is a long and meticulously debated history surrounding most of their famous dishes. To Italians, cooking—and eating—carries with it a set of rules to be followed. Some believe onions to be the secret to the perfect Amatriciana, while for others the mere suggestion of onions anywhere close to their sugo (sauce) is grounds for exile to some forgotten Mediterranean island.

My experience eating very good pasta began in Montebuono, where I discovered the simple science behind four of the most eaten dishes in Rome: Carbonara, Amatriciana, Cacio e Pepe, and Gricia. These four dishes are built using only a handful of ingredients. By adding or removing just one, we’re left with an entirely new product.

Mapping out the Pasta: source

As illustrated in the image above, Cacio e Pepe is the most basic of the roman dishes, consisting of the two ingredients its name suggests: cheese (cacio) and black pepper (pepe nero). The standard recipe, which I’ve sourced from the renowned GialloZafferano.com, will make you reconsider your next expensive trip to the North End. When combined with starchy water, the pecorino cheese and black pepper form a rich emulsion, perfect for coating spaghetti or rigatoni. Remember to reduce the heat when mixing it all together to avoid coagulation (and sadness).

Once you’ve mastered Cacio e Pepe, it’s time to get even more flavorful. The addition of guanciale (or bacon, if unavailable) gives us Gricia, the dish many of my Italian friends cite as their favorite. Delicious on its own, Gricia packs a more fatty flavor than its meatless cousin and, though creamy, remains lighter than its more robust counterpart, Carbonara. The term Gricia derives its namesake from the locality of Grisciano, not too far from Amatrice, the town for which Amatriciana is named. Gricia sets a base for the remaining two dishes, whose rich texture and deep flavors exemplify Roman cooking.

The difference between Carbonara and Amatriciana rests in our choice between either egg yolks, for a luscious cheese sauce, or whole-peeled tomatoes, for a savory red sauce. According to some historians, the origin of Spaghetti alla Carbonara is owed to the American liberation of Rome in June of 1944. It’s said that while stationed there, American troops requested bacon and eggs. The local chefs answered with their own take on the classic American breakfast.

rigatoni alla carbonara – made with local Maine eggs

Amatriciana, on the other hand, embraces the tomato. With guanciale (and onion, if you prefer for punch) and its otherwise simplistic format, the resulting sauce is entirely different from what one might expect from a red sauce. For best results, it’s necessary to use whole-peeled canned tomatoes, either crushed by hand or blended before adding to the pan. Until this day, I still make Amatriciana at least once a week.

rigatoni all’amatriciana

I hope this brief explanation of Roman pasta has inspired you to have a go at one of these dishes!

Buon appetito!

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